Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Payment for return shipping at buyer’s expense.
I don’t accept cancellations
But please contact me if you have any problems with your order. The following items can’t be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
– Custom or personalized orders
– Perishable products (like food or flowers)
– Digital downloads
– Intimate items (for health/hygiene reasons)
– Items on sale
Returns and exchange details
Please no returns Custom ordes items. This items are custom made and cannot be re-listed and/or re-sold to others. Restocking fee (20% of the total order including shipping costs) may apply in the case of return/refund.
If you receive your item damaged in transit please contact me THE SAME DAY so that I may resolve the problem. Please be sure to check your package upon delivery – as I cannot accept claims after 2 days of receipt. A picture of the damage and the package is required prior to any refunds.
PayPal transfers and all major credit cards are accepted through PayPal.
Please DOUBLE CHECK the shipping address during checkout. The shipping address is copied onto the package as is, and I am not responsible for any spelling mistakes that may cause non-delivery. The item is always shipped to the shipping address that is shown on the ORDER to prevent fraud.
Items shipped via Standard non-tracked mail service (with a proof of shipping such as a detailed post office receipt) and lost in the transit are considered delivered and these orders are not refundable.
Please contact me BEFORE ordering if you need an item for a specific date. You can buy Express delivery. In this case, the goods can be delivered within 3-5 business days.
Estimated shipping times:
International Package / Small Packet via Air – 1-2 weeks to most countries;
International Package / Small Packet via Surface – 4 to 6 weeks to most countries.
Express delivery ( for most countries ) – 3 – 5 business days.
Standard international shipments could take up to 6-8 weeks to arrive depending on the Customs clearance time of your country. Buyers are responsible for Duty, Customs or Royal fees. I will be responsible for export custom declaration and documents and you will be taking care of the local custom duty and import tax if there is any.
PLEASE NOTE: Customs duty is an obligation and liability of a citizen in your country, so every international buyer should be responsible for any tax and custom duty incurred. Generally, the delay or failed delivery is often caused by the policy of different customs. Therefore, please double check your local customs policy carefully before purchase. I CAN NOT be responsible for any failed delivery that was related to the destination customs issue.
As a Seller, I promise to fulfill my obligations to make and ship your order on time (or even faster), but I cannot be responsible for any delays caused by post services (including customs). Please refer to the official website of the postal service to check for possible delay reasons such as inclement weather, forest fires, strikes etc.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Additional policies and FAQs
All photos of the items in this shop are made by myself and are subject to copyright. Any unauthorized use of these photos will be considered copyright infringement and will be prosecuted.
By purchasing a custom made item you agree that I can use photos of your ordered item for marketing purposes. The photos of all the FAIRYLACE items listed here may appear in social media and/or published by the shop owner. Please let me know if you DON’T want the photo of your order to be published or used in any other way – I will keep them private.
Information I Collect
To fulfill your order, you must provide me with certain information , such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order , for example), if you contact me directly via comments or email.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
· as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
· when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
· if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I Amay store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Analytics is Privacy Shield certified.
You can check if the service is Privacy Shield certified following this link: https://www.privacyshield.gov/list
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe some of these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
You can read more following this link: https://gdpr-info.eu/chapter-3/
For purposes of EU data protection law, I, Elena Kozinenko as a representative of FairyLace , am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com. Alternately, you may mail me at: